Manager, National Direct Bill Retail
The ideal candidate may work remotely from anywhere in the United States.
Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 260 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.
Position OverviewAs a Direct Bill Manager, you will provide operational and financial leadership and contribute to a wide variety of complex projects involving the ongoing management of our team. This role presents an excellent opportunity to leverage your financial, analytical, and problem-solving skills to manage and build enhanced operational processes for accurate monthly financial posting and reporting. With the new implementation of the Comulate platform, this position will play a crucial role in utilizing technology to drive efficiency, reduce errors, and support seamless reconciliation processes across our field branches and acquisitions.
As the manager overseeing both Property Casualty and Benefit commissions, you will interact with various stakeholders, including client managers, operations leadership, and accounting/finance teams. You will ensure the accuracy and integrity of data while optimizing reconciliation workflows, contributing to streamlined financial operations and improved tracking of missing deposits.
Essential Duties and Responsibilities
In collaboration with Accounting and Operational Leadership, this role will materially contribute to core duties and special projects, including developing and documenting processes. Responsibilities include:
- Manage a team of 17 Commission Analysts, with 4-5 direct reports.
- Establish structured models and processes for commissions activities and variances across all offices, leveraging Comulate’s automation capabilities.
- Cash management: Utilize Comulate to track commissions posted, reconcile against anticipated revenue, conduct audits, and run variance reports to support cash management. Collaborate with internal teams or external carriers to validate payments and collect outstanding amounts.
- Policy management: Assist client management teams with reviewing and/or correcting estimated premium/commission splits and production credit. Guide users in responding to direct bill activities for timely resolution.
- Carrier payments: Use reporting and analytic tools to research missing payments and obtain carrier statements for accurate reconciliation. Review unreconciled revenue and track missing deposits.
- Reconciliation & Reporting: Ensure 100% reconciled cash each month by leveraging Comulate’s automation and a best-in-class onshore team. Use data to enhance accuracy and efficiency in reporting processes.
- Collaboration & Compliance: Work closely with accounting, finance, and operations teams on all transactional tasks, including addressing direct bill policy and cash management inquiries.
- Perform cyclical accounting duties, including month-end close journal entries, account reconciliations, and audit support.
- Assist in coordinating and resolving agency and carrier licensing issues, as well as tracking carrier revenue.
- 7 years of experience in an insurance accounting function, ideally within a national brokerage firm or similar function of an insurance company.
- Minimum of 3–5 years in a supervisory capacity.
- Experience with reconciliation technology platforms, with a preference for Comulate or similar automation tools.
- Well-organized and detail-oriented, with the ability to manage multiple projects and competing deadlines.
- Strong analytical, critical thinking, and problem-solving skills.
- Proficiency in Microsoft Office, particularly Excel.
- Applied Epic management system experience is a plus.
- Ability to adapt to technological advancements and drive process improvements through automation.
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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