World Insurance Associates, LLC.
Client Service Representative, Employee Benefits
Employee Benefits - Des Moines, IA - Full Time
Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview
Essential Duties and Responsibilities
Qualifications
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
#LI-MA1
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview
Our Client Service Representative for Employee Benefits provides benefits plan renewal support to small group clients and employee benefits account managers throughout the Western region. This is a tremendous opportunity to join a dynamic team in a growing organization, working with a diverse set of clients in multiple states.
Essential Duties and Responsibilities
- Support the account management team by delivering a high volume of small group renewals to clients
- Work within agency management system to enter and update data in real time, including naming conventions and attaching required documentation
- Review renewal documents from a large variety of insurance carriers, calculate premium changes and explain contract changes
- Maintain accurate customer files and records for general reference and office use
- Resolve day-to-day customer inquiries and escalate issues related to eligibility and member claims as needed
- Develop and leverage knowledge of the insurance market and customer needs to deliver world class service to our clients
- Assist the account management team in managing the end-to-end process for customer interactions as well as carrier relationships for day-to-day customer issue resolution
- Keep management informed of customer or carrier issues
- Support the annual Open Enrollment process including other administrative tasks
Qualifications
- Bachelor’s Degree preferred
- 1 year of experience in health insurance or employee benefits industry or related field
- Proficiency with MS Office: Outlook, Word, Excel, and PowerPoint
- Life & Health License (preferred), or to be obtained within 90 days of hire
- Excellent communication and customer service skills
- Self-motivated and driven. Maintain a sense of urgency and ability to work with and meet deadlines.
- Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance.
- The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information.
- Ability to maintain a professional demeanor and positive attitude
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
To Executive Search Firms and Staffing Agencies:
World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.
#LI-MA1
